Privacy Policy

Protecting your privacy while shopping on our online platform is a priority. This policy explains how we collect, use, and safeguard your personal information in compliance with GDPR and Australian privacy laws.

Information We Collect

We collect information to provide and improve our handmade clothing services, including:

• Personal identifiers such as your name, email address, shipping and billing addresses
• Payment information processed securely via third-party services
• Browsing data, including IP address and pages visited on our site
• Customer service communications for order support and inquiries

How We Use Your Information

Your data helps us to:

• Process orders and provide customer support
• Improve and personalise your shopping experience
• Send communications related to your orders or our handmade clothing collections (with your consent)
• Comply with legal obligations and resolve disputes

Data Sharing and Security

We do not sell or rent your personal data. We share it only with trusted service providers who assist in operating our online shop, such as payment processors and shipping companies, under strict confidentiality agreements.

We implement industry-standard security measures, including encrypted connections and secure servers, to protect your information from unauthorized access or disclosure.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance functionality, remember preferences, and analyse site traffic. You may configure your browser settings to manage cookies; however, some parts of the site may not perform optimally if cookies are disabled.

Your Rights

Under GDPR and relevant Australian privacy laws, you have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete data
• Request erasure or restriction of processing under certain conditions
• Object to processing for direct marketing purposes

To exercise these rights, please contact us via postal mail at:

Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Changes to This Policy

We may update this privacy policy as our platform evolves. Significant changes will be communicated through our online platform or via other appropriate means.

Thank you for trusting our online platform with your personal information. We are committed to protecting your privacy while offering quality handmade clothing.